Terms & Conditions

Copyright

Except where specifically noted, no information (or graphics) within the Summit Laboratory Services website may be copied, duplicated, stored or reproduced in any form without the express written consent of Summit Laboratory Services.

Summit Laboratory Services and the Summit Laboratory Services logo are registered trademarks and service marks of Summit Laboratory Services. Copyright © 2007 Summit Laboratory Services. All Rights Reserved. All other trademarks and service marks are property of their respective owners.

Disclaimer

All information, services, products and software provided on this web site are provided “as is” without warranty of any kind, either express or implied.

Any use of this information is at the user’s risk. Summit Laboratory Services does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information. This publication and features described herein are subject to change without notice.

While Summit Laboratory Services has worked diligently to provide you with accurate and updated information in this site, we cannot be absolutely certain that everything on this site is free of errors or omissions. Therefore, we will not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to or use of this site. Without limiting the foregoing, everything on this site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT.

The information contained in our site was developed to keep you informed about our company and its products. Unfortunately, some of the products may not be available to you because of the manner or locations in which the products are distributed. As a result, we cannot make any claim that the information in the site is appropriate in any jurisdiction or that the product described in the sites are available for purchase in all jurisdictions.

External links

Summit Laboratory Services offers links from our website to other websites, hosted by unrelated companies, which we think may be of interest to you. Summit Laboratory Services does not make any representation as to the accuracy or suitability of any of the information contained in those sites and does not accept any responsibility or liability for the conduct or content of those sites. Links to other sites where goods or services are advertised are not endorsements or recommendations by Summit Laboratory Services. Your use of them is at your own risk.

Such websites are not governed by this privacy policy and Summit Laboratory Services makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit. For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website www.privacy.gov.au

Courier Sample Collection Service

Summit Laboratory Services remains committed to providing a professional, prompt, and reliable courier service for our clients. We currently operate a daily pick-up route around metropolitan Adelaide (twice daily) and a regional route that encompasses the Adelaide Hills and includes areas of the Murraylands and Fleurieu Peninsula regions.

To arrange a sample pick-up, please email our Client Services team with a minimum of 24 hours’ notice at: clientservice@summitlab.com.au

When booking, please include:

  • A completed Sample Submission Form – required for samples to be accepted (2026 sample submission form attached).
  • Any specific details relating to sample pick-up locations to assist with scheduling.

Sample size should ordinarily be limited to 100g or 100mL sample, depending on the commodity and test required. Our client services team can advise on this if necessary.

To ensure the integrity of your samples please ensure:

  • Samples are packed securely.
  • Esky’s or ice packs are used to maintain recommended temperatures.
  • Swabs arrive at Summit Labs within 24 hours of sampling, at a recommended temperature of 2-8°C.
  • Water samples arrive at Summit Labs within 24 hours of sampling, at a recommended temperature of 2-8°C.
  • Our Client Services team will contact you if any samples arrive outside the designated time or temperature specifications.

 

If you are one of our many clients who have scheduled regular pick-ups during the week, we would kindly ask if you could provide us with at least 24 hours prior notice if any changes are required to a regular sample pick-up day or time, via our Client Services team on: 1300 386 811.

Our scheduled courier services operate between 8:00am and 3:00pm, Monday to Friday. Any requests for additional collections outside these hours require 24 hours’ notice.

Pick-up times generally exclude after-hours, public holidays, and weekends; however, urgent weekend, emergency or priority pick-ups are available on request and will incur an additional fee.

 

Please note that if you do not have a pre-approved account with us, you will be required to make payment for sample submissions upon receipt by Summit Laboratory Services. Testing results and reports may be delayed if payment has not been received. Should you wish to open an account with Summit Laboratory Services, an account application is available upon request.